Shipping Information

Shipping Information

UK & WORLDWIDE SHIPPING INFORMATION, DISPATCH & DELIVERIES


We offer FREE UK Delivery on all orders and cheap delivery options for European and Worldwide customers. We take great care to ensure that your purchase reaches you promptly and in excellent condition.

We operate a SAME DAY DISPATCH service on all orders. Orders placed before 4:00pm (Monday-Friday) are dispatched from our warehouse the same day by Royal Mail, subject to stock availability and any security checks.

DISPATCH & DELIVERIES

Delivery

Processing

Charges approx.

Royal Mail 2nd Class

2-4 working days

Free

Royal Mail 1st Class Signed For

1-2 working days (signature required)

£4.45

Special Delivery Guaranteed by 1pm

Delivery next working day (signature required)

£7.25

Special Saturday Delivery

Order cut off by 2pm Friday

£12.99

DHL EXPRESS (U.K.)

1-2 working days (signature required)
Note: No delivery Saturday or Sunday

£10.99

International

Dependent on destination**

Dependent on destination**

NOTE:

Working days are Monday to Friday (excluding bank and public holidays). Orders placed after 1pm on Friday cannot be processed until Monday. Order cut-off for all delivery services is 1pm (GMT time). Orders placed after 1pm will be processed for delivery, as having been placed the next working day (Friday next day is Monday). If you have any specific requirements kindly email us at orders@ukvapestrore.co.uk in the first instance. All delivery timescales are approximate and subject to the carrier. We cannot accept liability for delays once items have been collected for dispatch.
We ship internationally. Please choose your geographical zone when checking out, we ship all international orders via airmail, should you require clarification or wish to choose a different method for your order please contact us. Trackable services are available at checkout. If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred to us. If the items are held by local customs, it is the responsibility of the customer to resolve this. Due to the TPD regulations, we cannot ship to the following EU member states: Austria, Belgium, Bulgaria, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia and Spain.

Insurance – PLEASE READ:

Free flat rate and Signed For services are insured up to the value of up to £50. We recommend choosing the DHL option for all orders over £46 as this covers goods up to £500 and is guaranteed next working day delivery. We can only refund/replace goods up to the value of £46 if the free flat rate or signed for option is chosen.
If your order has not arrived within 5 working days (UK orders) and 15 working days (non-UK orders) please contact us quoting your order number in all correspondence.

HOLIDAY OPENING TIMES:

Last day for send out will be 23rd of December, Next day delivery are not guaranteed after 21st of December. Delivery will resume from the 28th, 29th then closed till the 4th after which we will be open as normal, unless explicitly advised.
Please note that delivery at this time will normally be slower owing to:
23rd – Open
24th, 25th, 26th, 27th – Closed
28th, 29th – Open
30th, 31st, 1st, 2nd, 3rd – Closed